This policy explains how cancellation, return, replacement, and refund requests are handled for physical products.
Before dispatch
Contact us promptly if you need to cancel or correct an order. A cancellation is possible only if the order has not already been dispatched or committed to the delivery provider.
Eligible issues
After verification, we may offer a replacement, return, or refund where a product delivered is incorrect, materially damaged in transit, leaking, expired at delivery, or affected by a verified manufacturing defect.
Products generally not returnable
For health, hygiene, and safety reasons, opened, used, unsealed, partially consumed, altered, or improperly stored products are not ordinarily returnable. A change of mind, personal taste, failure to follow directions, or a result that differs between individuals does not by itself establish a defect. Your statutory consumer rights remain unaffected.
How to request help
Contact us within 48 hours of delivery with your name, order details, issue description, and clear photographs or an unboxing video showing the parcel, label, seal, and affected item. Keep all packaging until the request is resolved.
Review and return instructions
We may ask reasonable questions or arrange inspection or collection. Do not send a product back without receiving return instructions. Items returned without authorisation, without adequate packaging, or to an incorrect address may not be accepted.
Approved refunds
When a refund is approved, we will confirm the amount and method. Processing time depends on the original payment method, bank, payment provider, and any required product verification. Shipping or cash-on-delivery charges are refundable only when required by law or when the verified issue was caused by us.
Consultations and services
Fees for a consultation or service already provided are not ordinarily refundable. If a prepaid appointment is cancelled or rescheduled, contact the clinic; eligibility depends on the circumstances and any terms communicated when booking.
Jaypal Yadav & Son’s Private Limited
Rajpur Road, opposite Ram Mandir, Julwaniya, Rajpur, Madhya Pradesh 451449
Phone: +91 91652 37901
Email: jaypalyadav51@gmail.com
Last updated: 30 October 2026